The Operational Management Process at Mid-America Transplant Services (MTS), a US non-profit organ procurement organisation and winner of the 2015 Baldrige National Quality Award, drove work processes through multiple inputs including the Strategic Thinking Process, Performance Measurement System, staff knowledge, stakeholder and environmental information as well as outputs from the Improvement and Innovation Process. Operational discussions also included analysis of metrics, evaluation of curre...

BPIR Categories

6.1.1 Plan key production & delivery processes
6.3.2 Provide the service

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