An Organisation Development (OD) programme was initiated at Bolton Metropolitan Borough Council in 2001 and was followed up in 2005 with the focus on "shaping future services." Projects completed include a change programme to deliver a more effective customer relationship strategy, an overall realignment of the council structure as part of shaping future services, a…

BPIR Categories

2.4.1 Design the organisational structure
14.3.2 Implement an improvement approach/method/technique
8.1.1 Leaders develop/manage org culture,vision&values

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