Senior leaders at Sutter Davis Hospital, a US acute care hospital and winner of the 2013 Malcolm Baldrige National Quality Award, were focussed on Organisational Agility at both strategic and operational levels. Strategic agility was achieved through the planning and objective setting phase of the annual Strategic Planning Process, Deployment and tracking were done at…

BPIR Categories

2.2.4 Formulate and review business unit strategy
8.2.5 Leaders review org performance/capabilities
14.3.2 Implement an improvement approach/method/technique

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