During its Strategic Planning Process (SPP), Kindred Mountain Valley (KMV), a US Nursing and Rehabilitation Centre and winner of the 2016 Baldrige National Quality Award, addressed the need for organisational agility and operational flexibility by challenging the conventional wisdom when facing a strategic objective that was not being achieved through traditional methods. An example of…

BPIR Categories

1.2.3 Identify new innovations that meet customer needs
6.4.1 Improve process/service performance

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