ST Engineering Singapore (STE), an integrated engineering group and winner of the 2007 Singapore Quality Award, set out to create a customer centric culture of excellence, continuous improvement and innovation. Senior management adopted a four-pronged approach to permeate the desired culture to all levels and functions of employees: 1) Leadership Involvement; 2) Communication and Facilitation;…

BPIR Categories

8.1.1 Leaders develop/manage org culture,vision&values
8.2.1 Leaders communicate with employees

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