To empower its workforce Don Chalmers Ford (DCF), a US Ford Motor Company franchise and winner of the 2016 Baldrige National Quality Award, fostered an organisational culture characterised by open communication, high performance, and engagement through the Leadership System (LS). Every leader was trained to listen, role model the core values, and communicate to their teams. DCF’s open and two-way communication resulted in a highly engaged workforce including a no-blame reporting culture for sa...

BPIR Categories

8.1.1 Leaders develop/manage org culture,vision&values
8.2.1 Leaders communicate with employees

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