The “Patient First” culture at Schneck Medical Centre, a US nonprofit medical centre and winner of the 2011 Malcolm Baldrige National Quality Award, drove the delivery of its services. The culture was created through empowered employees, and through the coordination and collaboration of many interdisciplinary teams. Services were fully aligned and integrated to ensure safe, quality care throughout the patient’s continuum of care. Values, that formed the foundation of the culture, guided wo...

BPIR Categories

8.1.1 Leaders develop/manage org culture,vision&values
1.3.3 Review customer relationship approach

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