Wing Tai Retail, a Singapore retailer and winner of the of the 2012 Singapore Quality Award, created a quality-plus organisational culture that encouraged a win-win behaviour at work; a strong sense of purpose, teamwork and a result-oriented approach towards customers; positive attitudes; and a talent nurturing environment that groomed leaders. Wing Tai achieved and maintained the culture through: human capital (learning), customer centricity (innovation), productivity (achievement of objectives...

BPIR Categories

8.1.1 Leaders develop/manage org culture,vision&values

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