The foundation for the organisational culture at Memorial Hermann Sugar Land (MHSL) a US Acute Care community hospital and winner of the 2016 Baldrige National Quality Award, was FCF (Family Caring for Family: Cultural Mantra, the way we treat each other and our patients, families & Community). FCF was about people - about MHSL’s Workforce…

BPIR Categories

8.1.1 Leaders develop/manage org culture,vision&values
8.2.2 Create an environment for empowerment/innovation
13.1 Develop and manage supplier/customer partnerships

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