Sutter Davis Hospital (SDH), a US acute care hospital, made its “Culture of Caring” the foundation for excellence in all key areas. To reinforce the culture, SDH employed a variety of mechanisms, including: 1) A 4-hour culture of Caring class for all new employees;; 2) A Just Culture Algorithm allowed SDH to identify process improvements,…

BPIR Categories

8.1.1 Leaders develop/manage org culture,vision&values
14.3.1 Create commitment for improvement

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