Faced with low employee morale in its shared-services organisation, a global consumer and industrial company embarked on a cultural change project. The firm focussed on instilling a critical few new behaviours, including taking ownership for results, soliciting and providing constructive feedback on performance-related issues, and treating an outsourcing firm with which relations had become contentious as a partner instead of an enemy. Priorities were determined and leaders were instructed to pu...

BPIR Categories

14.3.6 Provide ideas management & innovation processes
8.1.1 Leaders develop/manage org culture,vision&values
9.4.8 Reinforce use of knowledge and skills on the job

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