After a 2006 Corporate Peer Review revealed a need for the Bath and North East Somerset Council, a UK local authority to reinvent and reinvigorate itself, the council set out to create a "can-do" culture to increase customer satisfaction and improve efficiency, The project emphasised individual services and departments owning their own programmes. Staff were…

BPIR Categories

8.1.1 Leaders develop/manage org culture,vision&values
1.3.1 Build customer relationships
14.3.2 Implement an improvement approach/method/technique

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