To further its mission of providing "exceptional health care services " Mercy Health System (MHS), a US health care system and winner of the 2007 Malcolm Baldrige National Quality Award (Healthcare Sector). created a culture of high quality care, customer focus, partner cooperation, innovation, and cost consciousness. Employees and objectives were aligned to MHS’s four…

BPIR Categories

8.1.1 Leaders develop/manage org culture,vision&values

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