Senior leaders at Memorial Hospital and Health Care Centre (MHHCC), a US healthcare provider and 2018 Baldrige National Quality Award recipient, engaged the Workforce (WF) in driving organisational learning. In 2014, Lean Six Sigma was implemented and through this effort, 16 green belts were trained. Improvement teams were chartered to help improve organisational performance by…

BPIR Categories

10.4.4 Manage internal information & knowledge sharing
8.2.2 Create an environment for empowerment/innovation
9.4.6 Develop management/leadership competencies
9.7.2 Provide mechanisms for internal communication

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