Fostering Organisational Learning was one of the key HR strategies at he Mercy Health System (MHS), a US health care system and winner of the 2007 Malcolm Baldrige National Quality Award (Healthcare Sector). MHS launched a major system initiative with the establishment of the Mercy Learning Centre (MLC) in 2007. The MLC system preserved knowledge content and automated and enhanced the continuum of partner development and learning. This included needs assessments, content development and manageme...

BPIR Categories

2.2.4 Formulate and review business unit strategy
9.4.3 Deliver education and training
8.1.1 Leaders develop/manage org culture,vision&values
8.2.2 Create an environment for empowerment/innovation

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