To manage performance improvement, MidwayUSA, (MW), a US Internet retailer and winner of the Baldrige National Quality Award in 2009 and 2015, set up an We have an extensive Performance Improvement System (PIS)designed to systematically and effectively identify and manage strategic initiatives, and opportunities for Improvement throughout the firm. Key elements included 1) Process reviews,…

BPIR Categories

6.4.1 Improve process/service performance
14.3.3 Implement an org-wide continuous improvemnt program

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