To ensure continuous innovation and improvement, the Charter School of San Diego (CSSD), a US Charter School and winner of the 2015 Baldrige National Quality Award, drew on the Baldrige Criteria and processes. The performance improvement system began with CSSD’s Strategic Planning Process during which Strategic Initiatives (SI) were set. Each SI contained Goals, Action Plans and measures for each department. The performance measures were cascaded to the individual within CSSD. Performance wa...

BPIR Categories

6.4.1 Improve process/service performance
14.3.3 Implement an org-wide continuous improvemnt program

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