The Charleston Area Medical Centre Health System (CAM), a US hospital system and winner of the 2015 Baldrige National Quality Award, was an early leader in translating leading edge performance improvement practices to health care. CAMC adopted Six Sigma methodology and utilised DMAIC (Define, Measure, Analyse, Improve and Control) as its Process Improvement Methodology to evaluate and improve key organisational projects and processes. Tools used included 5S, Lean, Visual Management, A3 Problem S...

BPIR Categories

6.4.1 Improve process/service performance
14.3.3 Implement an org-wide continuous improvemnt program

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