The organisational structure at Freese and Nichols (F&N), a US engineering consultancy and winner of the 2010 Malcolm Baldrige National Quality Award, was designed to leverage core competencies and address strategic challenges. To ensure clients had easy access the company set up four Divisions with offices in six major Texas cities with small satellite offices in many other locations. Each Division consisted of groups of technical disciplines to leverage technical expertise into larger, more c...

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2.4.1 Design the organisational structure

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