In a five-part blog series on the 2018 Baldrige Award recipients’ leadership presentations at the 31st Annual Quest for Excellence® Conference (2019), senior leaders of the five latest US national role models shared best practices and stories of how they achieved excellence. The Chief Executive Officer of Tri County Tech (TCT), a US public technology centre and 2018 Baldrige Award recipient, conveyed that the TCT mantra “When you try to be everything to everybody, you can’t be anything...

BPIR Categories

14.3.4 Conduct a business excellence assessment.
14.2.4 Conduct best practice/ process benchmarking
14.3.3 Implement an org-wide continuous improvemnt program

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