Results from OP surveys and CAHPS at Charleston Area Medical Centre Health System (CAMC), a US hospital system and winner of the 2015 Baldrige National Quality Award, reflected positive trends in all outpatient areas on satisfaction with key requirements. Outpatient Satisfaction with communications was benchmarked against the Baldrige Recipient top 25% and CAMC scored 80%…

BPIR Categories

15.2.1 Customer satisfaction, accolades, awards

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