In 2002, Royal Mail, a UK handler and distributor of post, signed a 5 year outsourcing contract with SchlumbergerSema, a leading global IT company, for the provision of occupational health (OH) and welfare services to its employees, and save about £60 million a year. Outsourcing non-core service functions was a central part of a plan to return the business to profitability. Along with OH and welfare, HR administration, facilities management and IT systems were identified as other outsourcing op...

BPIR Categories

13.1 Develop and manage supplier/customer partnerships
9.1.3 Develop human resource strategy
9.2.1 Analyse, design, or redesign work
14.3.6 Provide ideas management & innovation processes
9.6.5 Manage workplace cleanliness, health & safety

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