In 2001, the Wales and West Housing Association, a Welsh non-profit provider of rental housing, outsourced its HR function to Insight, an UK HR and management consultancy. HR policies and procedures were reviewed and a new infrastructure established for the day-today running of the HR function. An employee attitude survey was also undertaken at this stage. HR systems were overhauled, a new competency framework developed, and a new reward structure for senior managers introduced. The HR function ...

BPIR Categories

13.1 Develop and manage supplier/customer partnerships
9.1.3 Develop human resource strategy
9.2.1 Analyse, design, or redesign work

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