Caliber Point, an India based Business Process Outsourcing (BPO) company, developed a long-term strategy to offer a best-practice enterprise back-office, working primarily off the customer's technology platform. The company built a strong relationship with SAP, and worked with other enterprise resource planning (ERP) systems such as Oracle and PeopleSoft. The company delivered end-to-end outsourcing services in areas such as process consulting, transition management, shared-services center set-u...

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2.2.4 Formulate and review business unit strategy
6.3.2 Provide the service

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