To reduce administrative and economic burdens, the University of Texas Health Services (UTHS) outsourced front-desk staffing, health care support staff (medical assistants, licensed vocational nurses, billing and collection functions, managed care/insurance contract negotiation, and maintenance), and credentialing services. It also outsourced IT support for the electronic patient records system and general desktop support. Outsourcing was done with established companies with proven expertise and...

BPIR Categories

2.4.2 Create and implement outsourcing strategy
9.1.3 Develop human resource strategy
6.2.2 Work with suppliers/outsourced contractors

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