As a result of global expansion, Avaya, a US communications company, needed to respond to new markets in new languages in countries they had not been before. The company realised that training development and delivery were not its core competencies and its training department was not suited to take up the task and the company…

BPIR Categories

2.4.2 Create and implement outsourcing strategy
9.1.3 Develop human resource strategy
9.4.3 Deliver education and training

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