As a result of global expansion, Avaya, a US communications company, needed to respond to new markets in new languages in countries they had not been before. The company realised that training development and delivery were not its core competencies and its training department was not suited to take up the task and the company decided to outsource its training function. The company appointed Accenture Learning as its provider and Accenture named the division appointed to handle the task Avaya U...
BPIR Categories2.4.2 Create and implement outsourcing strategy
9.1.3 Develop human resource strategy
9.4.3 Deliver education and training