Hospital partner satisfaction with the organ referral process at Mid-America Transplant Services (MTS), a US non-profit organ procurement organisation and winner of the 2015 Baldrige National Quality Award, exceeded the Research and Planning Group (RPG) Top Box ratings for Overall Satisfaction and Engagement each year from 2012 to 2015. In 2015 MTS achieved a satisfaction…

BPIR Categories

15.2.1 Customer satisfaction, accolades, awards

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