From 2010 to 2014, the Overall Employee Satisfaction rate at Hill Country Memorial (HCM), a US community hospital and winner of the 2014 Baldrige National Quality Award, was in the 80th percentile of its peer group and outperformed 59% of Baldrige recipient organisations in the Press Ganey Baldrige peer group. In 2013 HCM had an…

BPIR Categories

15.4.1 Employee satisfaction/dissatisfaction

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