The Student Services Centre (SSC) at the Charter School of San Diego (CSSD), a US Charter School and winner of the 2015 Baldrige National Quality Award, was the main hub for student intake and current student records and information and the SSC performance was benchmarked against companies outside of the education industry who were widely known for excellent customer service. For the year 2014-2015, CSSD received a satisfaction rating of 99% compared to Nordstrom’s (86%) and Marriott Hotels...

BPIR Categories

15.2.1 Customer satisfaction, accolades, awards
15.2.4 Service performance e.g. quality/delivery/value

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