Partner loyalty at Advocate Good Samaritan Hospital (GSAM), a US community hospital, was demonstrated when GSAM’s share of physician admissions had increased over competitors by 7.6%, whilst the share to competitors had steadily declined. In 2007 GSAM’s share was 58% waile Hospitals A garnered 10%, Hospital B 20%, and Hospital C 17%%. In 2008 GSAM’s share was 60% waile Hospitals A, B and C garnered 10%, 17% and 16% respectively. In 2009 GSAM’s share was 62% waile Hospitals A, B and C gar...

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15.2.1 Customer satisfaction, accolades, awards

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