After finding that many patients were not seeing their Primary Care Physician (PCP) in a timely manner following discharge, the Charleston Area Medical Centre (CAMC), a US hospital system and winner of the 2015 Baldrige National Quality Award, began scheduling PCP appointments prior to the patient being discharged. The move drove patient/PCP appointments as a…

BPIR Categories

15.6.18 Regulatory and legal compliance
15.5.3 Activities to reduce & prevent nuisance/harm
15.2.4 Service performance e.g. quality/delivery/value

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