Patient safety at Heartland Health (HH), a US health system and winner of the 2009 Malcolm Baldrige National Quality Award, was driven its vision "to be the best and safest", and its aptient safety culture. HH established and monitored regulatory patient safety measures through use of the Patient Safety Scorecard (PSS). HH also adopted and…

BPIR Categories

14.3.2 Implement an improvement approach/method/technique
1.1.7 Review customer listening & learning methods
6.4.1 Improve process/service performance

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