Patient Safety at Schneck Medical Centre (SMC), a US nonprofit medical centre and winner of the 2011 Malcolm Baldrige National Quality Award, was a top priroty. All employees were engaged in providing a safe environment for patients through multi-disciplinary committees and teams. SMC invested in tools that enhanced patient safety, patient safety goals were defined…

BPIR Categories

6.1.1 Plan key production & delivery processes
6.4.1 Improve process/service performance
1.2.3 Identify new innovations that meet customer needs

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