To improve patient safety in the areas of critical medication errors and patient falls , the Poudre Valley Health System (PVHS), a US not-for-profit health organisation and winner of the 2008 Malcolm Baldrige National Quality Award, took a number of steps. For critical medication errors, PVHS set a high goal of having no critical medication errors and tracked this monthly on the system, facility, and department Balanced Scorecards (BSC). PVHS introduced barcoding technology for bedside medicatio...
BPIR Categories14.3.2 Implement an improvement approach/method/technique
1.1.7 Review customer listening & learning methods
6.4.1 Improve process/service performance