To improve patient safety in the areas of critical medication errors and patient falls , the Poudre Valley Health System (PVHS), a US not-for-profit health organisation and winner of the 2008 Malcolm Baldrige National Quality Award, took a number of steps. For critical medication errors, PVHS set a high goal of having no critical medication…

BPIR Categories

14.3.2 Implement an improvement approach/method/technique
1.1.7 Review customer listening & learning methods
6.4.1 Improve process/service performance

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