A key indicator of Emergency Centre (EC) efficiency at Memorial Hermann Sugar Land (MHSL) a US Acute Care community hospital and winner of the 2016 Baldrige National Quality Award, was the percentage of patients who left the EC without being seen (LWBS), Against the National LWBS Benchmark rate of 3%, MHSL’s rate was 1% in…

BPIR Categories

15.2.4 Service performance e.g. quality/delivery/value

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