Mission, Vision and Values (MVV) at Adventist Health Castle (AHC) a US healthcare provider and 2017 Baldrige National Quality Award recipient, were the foundation for 5 Pillars that represented AHC’s strategic categories for performance excellence. A summary of our key performance measures from AHC’s strategic planning Playbook can be found in Fig. 7.4-16. Twenty of…

BPIR Categories

15.1.1 Strategy success measures & performance indexes

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