Concordia Publishing House (CPH), a US religious publisher and winner of the 2011 Malcolm Baldrige National Quality Award, evaluated all staff annually. The appraisal system emphasised continuous feedback to employees in areas where they exceled and where improvement is needed. Managers tracked performance throughout the year, and the formal annual appraisal was a review of goal achievement and a planning session to write a Professional Development Plan to help each person achieve his or her ful...

BPIR Categories

9.5.1 Develop performance management approach
9.5.5 Manage reward & recognition programs
14.1.1 Design & deploy performance measurement system

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