Leaders at the Singapore National Library Board (NLB), winner of the 2011 Singapore Quality Association Business Excellence Award, received feedback of their leadership effectiveness at three levels - individual, departmental, and organisational. Tools used at the individual level were a 360 Degree Feedback Exercise and the Annual Performance Appraisal Exercise. At the departmental level NLB conducted Quarterly Reviews of KPIs. At the organisational level NLB leaders were assessed from results o...

BPIR Categories

9.5.1 Develop performance management approach
8.1.2 Review the performance of senior leaders

Unlock this article and 10,000+ more

To get the most out of our extensive resources, please login or become a member below.