Leaders at the Singapore National Library Board (NLB), winner of the 2011 Singapore Quality Association Business Excellence Award, received feedback of their leadership effectiveness at three levels - individual, departmental, and organisational. Tools used at the individual level were a 360 Degree Feedback Exercise and the Annual Performance Appraisal Exercise. At the departmental level NLB…

BPIR Categories

9.5.1 Develop performance management approach
8.1.2 Review the performance of senior leaders

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