The Performance Appraisal Process at Bristol Tennessee Essential Services (BTES), a US utilities plus company and 2017 Baldrige National Quality Award recipient, supported efforts for high performance and workforce engagement. The process ensured employees knew where they stood, what was expected of them, how well they were doing, what their major strengths were and what…

BPIR Categories

14.1.3 Set performance targets.
14.1.6 Communicate and use analysis findings
9.5.2 Manage team performance

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