To drive performance and recognition, Wing Tai Retail Singapore, winner of the 2012 Singapore Quality Award, used two main tools: 1) the Performance Appraisal (PA), conducted in June for the annual salary increment and in December for bonus payments. Employees at different levels were appraised on varying areas. Retail staff were assigned pre-defined appraisal factors. HQ executive and non-executive employees were assessed based on interpersonal and functional abilities, with executive staff hav...
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