The Planning Team at Freese and Nichols (F&N), a US provider of engineering services and winner of the 2010 Malcolm Baldrige National Quality Award (Small Business Sector), selected and used comparative data during strategic planning to set stretch goals or goals that were are at least comparable with similar high-performing firms. The Planning Team also focused on benchmarks for the critical balanced scorecard measures to drive improvements and for key monthly measures to manage the business Th...

BPIR Categories

14.2.4 Conduct best practice/ process benchmarking
14.1.1 Design & deploy performance measurement system

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