Medrad Inc a US manufacturer of high tech medical devices and winner of the 2010 Malcolm Baldrige National Quality Award (Manufacturing Sector), used benchmarking and comparative analysis as part of its continuous improvement approach. Selection of comparative data began with Scorecard Goals. Employee and customer benchmarks were selected based on achievement of best-in-class results. For financials, Medrad focussed on medical device organisations in the top performance quartile. Work groups sel...

BPIR Categories

14.2.2 Benchmark performance measures with noncompetitors
14.2.3 Benchmark performance measures against competitors
14.2.4 Conduct best practice/ process benchmarking

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