To help achieve its vision of being the best-run, most respected business in America, MidwayUSA (MW), a US Internet retailer and winner of the Baldrige National Quality Award in 2009 and 2015, sought comparative data on best practices. Once appropriateness was determined, the best performing organisation was selected to help MW achieve benchmark leadership performance…

BPIR Categories

14.2.1 Develop benchmarking capabilities

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