Every year the 2009 Malcolm Baldrige National Quality Award (Non-Profit Sector) award winning US Veterans Affairs Clinical Research Pharmacy Coordinating Centre (VACSP), a clinical trials organisation, evaluated and improved its approach to its use of best practices, benchmarks, and competitor and comparative data. Important competitive information for comparison was obtained from an reputable industry publication to help monitor trends in key business areas. Best practices were identified via p...
BPIR Categories14.2.4 Conduct best practice/ process benchmarking
14.2.2 Benchmark performance measures with noncompetitors
14.2.3 Benchmark performance measures against competitors