To assess its current performance level and learn from best practices, the Singapore Land Transport Authority (SLTA), a national transport authority, adopted comparative analysis and benchmarking throughout the organisation. SLTA conducted benchmarking studies against comparable highly rated world cities. Comparative information and benchmarking activities were monitored at management meetings and formed part of the planning…

BPIR Categories

14.2.2 Benchmark performance measures with noncompetitors
14.2.4 Conduct best practice/ process benchmarking

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