Performance Benchmarking at an award winning Veterans Affairs Centre

The 2009 Malcolm Baldrige National Quality Award (Non-Profit Sector) award winning US Veterans Affairs Clinical Research Pharmacy Coordinating Centre (VACSP), a clinical trails organisation, used performance benchmarking and comparative analysis to determine the importance and value of product and service features. The basis for selection of benchmarks/comparisons/best practices included pedigree of comparison, applicability, cost and usefulness. Comparative data was sourced from Center Watch, V...

BPIR Categories

14.2.4 Conduct best practice/ process benchmarking
14.2.3 Benchmark performance measures against competitors
14.2.2 Benchmark performance measures with noncompetitors