Stellar Solutions, a US aerospace engineering services company, selected comparative data and information by researching competitors, industry benchmarks, and benchmarks for small businesses in a industries that were relevant comparisons for Stellar. Stellar used of comparative data in Convergence Meetings, Business Operations Meetings. Analyses of annual employee and customer survey results helped evaluate performance against…

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14.2.2 Benchmark performance measures with noncompetitors
14.2.3 Benchmark performance measures against competitors

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