To pursue breakthrough performance the Singapore Ministry of Manpower (MOM), a government department responsible for manpower policy, engaged in extensive benchmarking and comparative analysis. A 5-step benchmarking process was instituted: 1) Preparation; 2) Planning; 3) Analysis; 4) Integration, and; 5) Action. Benchmarking projects were identified during annual workplan sessions and proposals were assessed based on…

BPIR Categories

14.2.4 Conduct best practice/ process benchmarking
14.2.2 Benchmark performance measures with noncompetitors
14.2.3 Benchmark performance measures against competitors

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