Key performance measures for tracking progress at the Studer Group (SG), a US healthcare consulting firm and winner of the 2010 Malcolm Baldrige National Quality Award (Small Business Sector), were shown in the SG Performance Dashboard under the categories of Service, Quality, People, Growth, Finance and Community. Progress on strategy and operations was reviewed monthly using the Dashboard. The status of 90-Day Plans was reviewed monthly. SG also tracked achievement of organisational goals at a...

BPIR Categories

14.1.1 Design & deploy performance measurement system
14.1.4 Gather and integrate performance data.
14.1.5 Analyse performance data.

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