To ensure continuous and sustained improvements, Singapore’s Immigration & Checkpoints Authority (ICA), a government agency, embedded within its operations the necessary systems and structures, including Monitoring; Feedback; Projects; Process reviews, audits and assessments; and Learning and development. At the corporate level, ICA placed platforms, committees and project teams led by senior management to oversee performance…

BPIR Categories

9.3.1 Plan & forecast workforce requirements
14.3.3 Implement an org-wide continuous improvemnt program
14.1.1 Design & deploy performance measurement system

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